Shipping & Returns

Shipping

We ship from Rowville, Victoria.

We will do your best to post your items within a 24hr time frame,  but please understand time frames may vary, due to busy seasons.

We don't eccept pick ups from Rowville.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, un used and in its original packaging, including any giveaway or promotional products. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at eleebeauty@gmail.com. If your return is accepted, Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at eleebeauty@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on items stated as clearance items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return. We will let you know if the refund has been approved or declined. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.